What is bitcoin?

Bitcoin is a global digital currency (crypto-currency). Unlike other currencies like Naira, Yuan, USD, Euro et cetera, Bitcoin does not exist in paper form and exists only digitally. It can be used as an investment opportunity or a global medium of exchange.

Why use bitcoin?

Bitcoin price has been on the rise since it's creation and is gaining popularity which further increases it's value. It is also good to note that the price fluctuates as well. Bitcoin is becoming a mainstream currency which is not controlled by the government therefore that gives true power to the people ny being the true owners of this asset.


Frequently Ask Questions

Bitcoin Exposť

Bitcoin is a new currency that was created in 2009 by Satoshi Nakamoto as his alias. Transactions are made with no middle men – meaning, no banks, and no governments!

There is never a transaction fee in bitcoin. However, an infinitessimal amount  is always charged globally on any transaction on blockchain network. This minor transaction fee is as little as no fee and it is called Miner's fee which is used to maintain the network for proper functionality. In crypto-currency transactions, all transactions are decentralised and annonymous. Not even a government knows what you are doing even as all transactions are open at all times for review by all.

Why Bitcoins?

Bitcoins can be used as a store value for either long term investment or short term. It can also be used to buy merchandise anonymously. More importantly, international payments are easy, faster and cheap because bitcoins are not tied to any country or subject to regulation. Small and Medium businesses might like to use bitcoins because there are no credit card fees nor huge transaction charges. Some people just buy bitcoins as an investment, hoping that it will appreciate with time. It does and will continue to appreciate. There is no better time to invest or trade on bitcoins than now.

Acquiring Bitcoins

Bitcoins can be acquired through Cointruce Exchange and a few others globally. However, Cointruce offers you a whole lot; security of fund, stability, several deposit methods, fast withdrawals and avoidance of scam activities which has really eaten up a lot of bitcoin platforms and more flexibility of operation.

What better way would you like it?

  • You get to learn from our FAQ on how best to manage your Cointruce account.
  • You can become your own bank through our wallet account system.
  • You have your privacy and top notch security of funds through our account verification provisions and seasoned engineers.
  • You send funds to anywhere in the world in a millisecond yet at a relatively zero cost.
  • You have a chance of making some extra cash from the volatile nature of bitcoin through our Cointruce Exchange platform.
  • You get daily newsletters on bitcoins from all over the world to keep you attuned with investment decisions.
  • Cointruce Blog is another tool you can not afford to miss.
  • Above all, you are supported every step at a time from the first time you enter www.cointruce.com to Sign Up to account set up as you may wish.

User Accessibility

How do I own a bitcoin wallet?

Upon creation of an account with us through  Sign Up,  you automatically have the ownership of the following for free:

  1. Bitcoin wallet
  2. Fiat Currency wallet
  3. Mechant account subject to activation.

What is Bitcoin wallet?

A Bitcoin wallet is basically the bitcoin equivalent of a bank account for your local currency. It allows you to store bitcoins for your personal use at all times away from external observation.

What is Fiat Currency wallet?

This is your local currency walllet  on Cointruce  where all your deposited funds are kept virtually. The balance on this wallet can either be used to buy bitcoins from the company,  Cointruce Exchange platform  with other users or making withdrawals to your bank account. Your balance is always visible to you and each of your transaction activities are displayed to the tiniest of details. 

What is BTC Balance?

BTC Balance is the amount of bitcoins remaining in your bitcoin wallet. You can increase the BTC balance volume by buying from the company or, receiving bitcoins from others either through your btc addresses or your cointruce email address or by exchanging bitcoins  with the other users on the Exchange.

What is Wallet Balance?

Wallet Balance is the amount of fund in your fiat currency which is stored in your wallet for use at all times.

Dashboard

What is Dashboard?

 Dashboard is a user interface that, somewhat resembles an automobile's dashboard, which organizes and presents information in an easy way. That is exactly what Cointruce offers you. A user friendly interface for the best experience.

What is the current price for 1 BTC ?

We have three features on the website to easily give you this information coming live from the bitcoin network; Blockchain

  1. Bitcoin price can be known by visiting the website /landing page. Simply type in 1 on BTC column to ascertain the current price equivalence in your chosen fiat currency, USD/NGN. You can as well check for as many bitcoin quantity as you wish. 
  2. Bitcoin price can also be checked from the Price Chart on the website in a very much detailed way.

The easiest way to know the current bitcoin price is to log in to your account to view your dashboard and/or on  the Cointruce Exchange.

Do I need the Price Chart?

Yes, you do.

What does the BTC Price Chart display?

First, we have difference display options on this amazing price chart.

  1. Anytime you are signed in, the price flow chart lets you automatically know the current BTC price of the past seven (7) days and counting
  2. You can as well view the price flow of a bitcoin for the day(today). We do not only display these prices, we also display the percentage changes on the dashboard to assist you in making wise investment decisions.
  3. Then, at the top right corner of the chart, you can do more with the drop-down panel.
  4. You can click on yesterday to view the price flow chart of yesterday.
  5. Click on Last 7 days to display the price flow for the last seven days just as it’s shown on the dashboard. 
  6. Click on this month to view the price flow for the month.
  7. Click on Last 30 days to view the price flow for the last 30 days.
  8. To view the price flow of any time interval, use the arrow key to navigate to any particular date of your choice to another date and the chosen period will be highlighted. Then, click on  Apply to view the chart . Par adventure you no longer wish to view the highlighted dates, clear button helps you to wipe out the selected area for a clean view.

Where is my wallet?

My wallet is on the dashboard just below the price chart. My wallet comprises of both my bitcoin wallet and Fiat currency wallet.

Where is my bitcoin/money stored?

Your bitcoin/money are both stored in your wallet for use at any time or for withdrawal too as you may wish.

How do I fund my wallet/ How can I deposit money into my Cointruce account?

You can fund/deposit money into your wallet by following these steps.

  1. Click on Add Fund on the Dashboard or the Add Fund found inside My Wallet module at the left hand side of the dashboard.
  2. Put the intended amount to deposit
  3. Select  between Paystack or Online Banking
  4. For Payments through Paystack, the process is automated and faster
  5.  For payments through Online Banking, Click on continue to proceed or cancel to terminate. Endeavour to read and follow the detailed Payment Instructions especially as it concerns the unique reference no and paying thorugh your bank account which corresponds to your name on Cointruce. As soon as the payment is successful, endeavour to click Paid for admin to be notified of the payment. Once the payment is confirmed, you will immediately be credited and then you are good to go on with your activities on Cointruce!

 Where do I find my Recent Transactions?

The most recent transactions could be found on the dashboard; however, a more expansive list is published in the Transaction Logs module.

Buy Bitcoins

Before you can buy bitcoin, you must have funded your wallet with your Fiat currency through Add fund.

  1. Click on Buy
  2. Put the amount of btc you intend to nuy and put your cursor in the next column and autoamtically, the equivalence in fiat currncy displays, vise vasa. 
  3. Put your 2 Factor Authenticator (PIN) and
  4. Click on BUY  to log your buy request and instantly, your btc wallet is credited with the corresponding bitcoins purchased. Consequently, your local wallet balance is debited of the said amount too.

    How long does it take to sell bitcoin?

    It takes practically no time. As long as you have the required fund in your local currency wallet; your btc wallet gets credited immediately. All transactions would be viewed on your transaction log at all times.

    NB: Always read the message prompt at each step at a time and act accordingly.

Sell Bitcoins

It works practically the same way the “BUY” bitcoin works.

Your bitcoin wallet balance must have the intended fund to sell.

  1. Click on Sell.
  2. Put the amount in Btc or
  3. Put the amount in your local currency. Either way, the equivalence is always automatically generated at the junction you drop your cursor on the next column.
  4. Put your 2 Factor Authenticator (PIN) and
  5. Click on SELL button to submit your sell request and instantly, your local currency wallet is credited and your btc wallet account is debited.

How long does it take to sell bitcoin?

It takes practically no time. As long as you have the required bitcoins to sell; your local cureency wallet gets credited immediately as your btc balance is debited accordingly. All transactions would be viewed on your transaction log at all times.

NB: Always read the message prompt at each step at a time and act accordingly.

Send Bitcoins

Here you have 2 options;

  1. Send to a bitcoin address
  2. Send to a Cointruce user

How do I send Bitcoin to a btc address?

Bitcoins are only sent to people through their e-wallet addresses. So, before you can send bitcoins to someone, you must have recieved the beneficiary's btc address.

  1. Click on Send, to view the drop-down
  2. Then click on Send to Bitcoin Address
  3. Put the amount of btc to send or you can choose to put first the amount in local currency. Either way, once one is put, the equivalence of the other is automatically generated by droping your cursor in the other column.
  4. Paste the bitcoin address of the receiver.
  5. Add a comment in the comment box to keep track of the transaction.
  6. Authenticate the transaction with your set PIN.
  7. Click on Send to execute or Cancel to terminate.

NB: Due to network fees, you are advised to have a surplus of 0.0001btc remaining in your btc wallet  which is excluded from the intended amount you wish to send as a blockchain miners fee of that region may apply.

Cointruce has no control over how much this charge would be, as it is absolutely the network which chooses and that fee is subject to change(+ or -)

How do I send bitcoin to a Cointruce user?

You can send bitcoins to a Cointruce user at no cost by using the reciever's registered email address. 

Follow the steps below to get it done;

  1. Click on Send, and a drop-down is displayed
  2. Click on Send to Cointruce user
  3. Put the amount of btc to send or you can choose to put first the amount in local currency. Either way, once one is put, the equivalence is automatically generated by putting your cursor in the other column.
  4. Type the receiver’s Cointruce email address .
  5. Add a comment in the comment box to keep track of the transaction.
  6. Authenticate the transaction with your set PIN.
  7. Click on Send to execute or Cancel to terminate.

Recieve Bitcoins

How do I receive bitcoins?

You receive bitcoins through the following means:

  • BTC addresses
  • Cointruce user email address

BTC addresses

All valid bitcoin addresses could be used to recieve from any platform globally. Give your generated btc address to the sender and the fund will reflect in your account in a matter of seconds.

Cointruce user email address

The easiest way to recieve fund on Cointruce is through your registered email address. This method is absolutely FREE, but the sender must also be a user on Cointruce for this feature to work.

It is instantaneous, speedy and seamless. There is no single charge on the sender unlike using a btc address which acrues a network fee which could be high or low, depending on the blockchain network at the time of transaction.

Generate bitcoin addresses?

Cointruce is designed to help you keep track of all your transactions with relative ease. Thus to receive bitcoins, you will have to generate bitcoins address through the following steps

  1. Click on Receive and you have two drop-downs
  2. Click on Generate new bitcoin address
  3. Tag the bitcoin address for easy tracking in the Description box
  4. Click on Generate
  5. You refer back to your generated bitcoin addresses with  their respective descriptions at all times, unless you decide to delete them yourself from the system.
  6. Copy the generated address or the address of your choice for use. You can as well receive bitcoin by clicking on VIEW to send bitcoin by scanning the QR Code. It’s an automatic process and stressfree.

NB: You can manage the generated address from this page and more importantly, an address on this platform can only be used to recieve funds once. However, any more funds which is sent to a used address will also be recieved but, won't be displayed on your account. You will need to contact the Cointruce Support Team to retrieve this fund. So, to avoid the stress, kinldy always generate new addtresses each time you wish to recieve funds.

How do I see my previous bitcoin address?

Unlike most bitcoin wallets, we maintain record of all your previous generated bitcoin addresses, as long as you have not removed them yourself.

You view them by following these steps:

  1. Click on Receive
  2. Click on My Bitcoin Addresses
  3. You can view and manage all from there.

My Wallet

How do I  fund my account?

You can fund/deposit money into your wallet by following these steps through "Add Fund".

  1. Click on Add Fund on the Dashboard or the Add Fund found inside My Wallet module at the left hand side of the dashboard.
  2. Put the intended amount to deposit
  3. Select  between Paystack or Online Banking
  4. For Payments through Paystack, the process is automated and faster
  5.  For payments through Online Banking, Click on continue to proceed or cancel to terminate. Endeavour to read and follow the detailed Payment Instructions especially as it concerns the unique reference no and paying thorugh your bank account which corresponds to your name on Cointruce. As soon as the payment is successful, endeavour to click Paid for admin to be notified of the payment. Once the payment is confirmed, you will immediately be credited and then you are good to go on with your activities on Cointruce!

How do I withdraw Fund to my bank account?

  1. Click on "My Wallet"
  2.  Click on "Withdraw Funds"
  3. If this is your first time on the system, Kindly follow the instruction on how to create a withdrawal method.
  4. Then, go back to "My wallet" and click once more on "Withdraw Funds" and type in the exact amount intended for withdrawal and submit.
  5. The admin will instantly recieve your withdrawal request and process it accordingly. 

How long does it take for a user's bank account to be credited?

There is a schedule on this at Payment Method page to guide you, however, user's bank account can be credited as early as 10 to 30mins from the time of the withdrawal request!

Can I still view all my previous withdrawals?

Yes, all your withdrawal history is stored for your reference at all times. Follow these steps:

  1. Click on My Wallet
  2. Click on My Withdrawal History on the drop-down and all your previous withdrawals are let loose.

Cointruce Exchange

  1. Trending Exchange
  2. My Exchange Listings

Is Cointruce Exchange for every Cointruce user?

Yes, as long as you can manage the exchange. As a matter of fact, this is where the real deal happens!

Features in Cointruce Exchange are;

  1. BTC Price Flow Chart for the past 7 days.
  2. The Real time BTC price.
  3. “Buy” button to list your buy offers.
  4. “Sell” to list your sell orders.
  5. Trending Exchanges (Buy and Sell).
  6. My exchange Listings.

How Can I trade on Cointruce Exchange?

This platform is designed in such a way that a newbie can participate as well as a trade expert.  Cointruce made sure that it is as simple as it can get and as efficient as it is expected.

Trending Exchange:

  1. Click on either “Sell” or "Buy" button to post or advertise your  bitcoin order.
  2. Type in either the BTC Amount or Local Currency Amount you intend to exchange.

Either way, the equivalence is always automatically generated for you. Meanwhile, we have designed our system to         display your account balance to you at all times in the same column.

  1. Rate Type: You either choose a “Dynamic Rate” or a “Custom Rate. By “Dynamic Rate” we mean the real-time bitcoin price generated from the Blockchain at every second on the way and by “Custom Rate” we mean the price at which you decide to place your offer. It could be higher or lower than the Btc real time price which will remain static.
  2.  “Submit” if “Dynamic Rate” is chosen.
  3. Click on Submit when those are set. Then your adverts or orders would appear on the Cointruce Exchange for all any interested to exchange with you.

NB: There is a cap of 0.0001 btc and above which one MUST post. Our system would not accept any less btc amount!

Can I edit my live BTC adverts or orders?

Yes, you can always do that by tracing the adverts/orders from Trending Exchanges and click on edit to adjust either the Rate or the amount. You can also do that by clicking on “My Exchange Listings” on the Exchange Floor.

Is there a charge on the Exchange?

Charge: Never. Commission: Yes. Cointruce collects only 0.75% of any transaction on only the Exchange only at the completion of the trade. The charges are displayed accordingingly in your transaction log at all times for transparency sake.

Does Exchange work on Real Time?

Yes, it does. Every data is generated from the blockchain on real time basics.

What is “My Exchange Listings”?

This is where all your active orders/adverts are listed for your management and you can decide tpo manage your posting from the Trending exchange by clicking on "edit".

Transaction Logs

Can I see all the transaction History on my account?

Yes, you can always do that by following these steps:

  1. Click on ”Transaction Log”
  2. Click on either “BTC Transactions” or “Wallet Transactions” to view all the respective transactions that have taken place on your account.

Can I delete my Transaction Log?

No. We do not allow users to delete any for transparency, reference and security sake.

Account

ACCOUNT VERIFICATION

Where is Account verification found?

You can find that in "My profile" under "My Account" when one is already sined in.

Why should I verify my account?

Your account is verified to enable you deposit as many amount as you wish in your local currency. All accounts have no limit to any volume of bitcoin to either receive, send or trade and thus would be legible to withdraw to any volume of amount  on Cointruce as the user wishes.

Most importantly, verified accounts could take in as many deposits as the user chooses yet subject to the decision of the management of the company to maintain stability.

Unverified accounts, however would not be able to be deposit beyond the set limit by the management of Cointruce. The restricted amount of deposit will be subject to change to accomodate all and sundry as well as to maintain the security and stability in the system. So, the best practice is to get your account fully verified and embrace all benefits of using Cointruce.

How do I verify my account?

Accounts are verified by the following methods:

  1. Identity Verification: Provide Cointruce with a scanned copy of either of these IDs; National ID card (front and back), Driver’s License (front and back), International Passport or Permanent Voter’s Card (front and back).

 Kindly upload the required ID files and click on “Start Verification” to submit.

How long does it take to complete account verification?

The verification takes as muchas 2 to 2 hours from the time of submission. If there is a reason for a delay, the user MUST be notified within 24 hours from the time of submission.

Can I change my profile picture?

Yes, you can change your profile picture as many times as you like.

Can I change my account PIN?

Yes, you can change your PIN as many times as you want as long as you can always recall your most recent PIN to verify account ownership. Then, click Save.

Tips: Desist from using simple number combinations as your PIN to avoid hack and do not use the same password as your PIN. Use sophisticated PIN which is only known to you alone.

How can I change my Password?

Change your password through the following steps;

  1. Type in your New password
  2. Confirm the new password by re-typing it in the box
  3. Provide your current password to prove ownership of the account
  4. Click on “Save” to change to the new password successfully.

Can I sign out?

Yes, you can always sign out. In fact, it is advisable to always sign out at any time that you are through with all activities on the account, especially when you are using a public computer.

What is Activity Log?

Activity Log helps you to view all activities that took place in your account. It tells you the exact date and time each activity happened, the event that happened and the IP address at the time the event took place. Note that the activity log is not deletable by any user. This is to enhance transaparency and security of each individual's account.  Cointruce cares about your safety.

NB: We have also added an IP address finder to this feature to enable you  confirm the location from where your account was accessed for security purpose by only clicking on the IP address on display.

Where is my Activity Log found?

It is found under "My account"

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